Product Returns and Exchanges
Warranty Promise
Product Warranty Term
All new OTON products carry a one-year Limited Warranty from date of purchase against defects in material and workmanship. You are eligible to return the product to us for repair if it proves defective under normal use and service during the warranty period. We are responsible for the shipping cost within 3 months. 3 months later within 12 months you shall bear the freight.
What isn’t covered
The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operation instructions, abuse, or use with improper or faulty equipment). It doesn’t cover incidental damages. Also, the warranty isn’t any good after you open any product that isn’t intended to be opened. Please don’t try and fix anything yourself. Glanto does not warranty or provide service or support for any of the third party products.